Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
It normally takes around 5 to 10 days to get your order delivered at given shipping address.
How do I change my shipping address?
We have the shipping address rerouted to the one that you wanted to in the first place. Then you can change the address.
How do I track the status of my order?
We provide you with the tracking number on every order for you to track the order from our website’s track order feature
Will you keep my credit card information on file?
No, we do not use any of your information for any uses, this includes the credit card information.
Do you charge sales tax?
No, we do not charge the sales tax. It mostly depends on which country the package is being shipped.
Do you ship to my country?
Jacket Style UK only deliver products in locations like the UK.
Will my items come in one package?
In case of multiple products, we might have more than one package in order to deliver more products.
If you need to swap an item
Returns and Exchanges
What is your returns policy?
Our returns policy allows for easy exchanges within 30 days for incorrect size, material, or design, with free return shipping if it’s our mistake, and a full money-back guarantee within 30 days for refunds
I received the wrong item
If you received the wrong item, contact us within 30 days for an easy exchange with free return shipping on our mistake; otherwise, you’ll be responsible for shipment charges.
My order arrived damaged
If your order arrived damaged, contact us within 30 days for a hassle-free return or refund, with us covering all shipment charges.
Where should I mail my authorized return?
Mail your authorized return to [email protected]
How do I receive customer support?
For customer support, email us at [email protected]
What do I do if I entered an incorrect shipping address?
You can send your concern via our email [email protected] in order to exchange the shipping address.
Can I change or cancel an order after I've submitted it?
You can cancel the order using the email [email protected] and contact our customer care to cancel the order.
Can I pre-order an item that is sold out?
No, when the item is sold out, then it is labeled as out of stock. The Pre-Order Facility is not available here.