30-Day Return & Exchange Policy
At Jacket Style UK, we believe in making your shopping experience as seamless as possible. That’s why we offer a 30-day return and exchange policy for our customers. If you encounter any issue with your order, you can take advantage of this policy within the specified time frame. Our dedicated customer service team is here to assist you—just reach out to us at [email protected] for any queries.
When Can You Request a Return or Exchange?
You are eligible to request a return or exchange under the following circumstances:
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You received a different product than what you ordered.
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The color of the received product does not match the one you selected.
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The product does not match the specifications listed on our website.
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You received a defective or damaged product.
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You received a wrong size other than what you ordered.
How to Apply for a Return or Exchange?
Follow these simple steps to initiate a return or exchange:
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Take clear pictures of the received product showing the issue.
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Write an email to our customer service team at [email protected]
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Clearly mention the reason for your return or exchange request.
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Attach the pictures to your email and send it.
Once we receive your request, our team will review the issue within 24 hours and provide you with a return address. You must use a trackable courier service for sending the product back and share the tracking ID with us. After receiving and inspecting the returned product, we will process your request within 3 business days. If approved:
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Refunds will be processed within 5 to 14 banking days.
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Exchanges will be completed within 7 to 14 business days.
When Are Returns & Exchanges Not Eligible?
To ensure a smooth process, kindly take note of the conditions that make your order ineligible for return or exchange:
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The product tag is removed.
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The item has been washed, worn, or altered.
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The product has stains, cuts, or damage caused after delivery.
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The item is not in its original condition.
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Customized products are not eligible for return or exchange.
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The request is made after 30 days of delivery.
Shipping Costs for Returns & Exchanges
While we offer free shipping for all purchases, return or exchange shipping costs are the customer’s responsibility. Please ensure that you use a trackable shipping service and share the tracking details with us to avoid any issues.
Refund Policy
We strive for excellence, but in rare cases where an issue arises due to size, color, design, quality, or wrong shipment, you are eligible for a refund. Refunds will be processed as follows:
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Our accounts team will initiate the process within 3 days after approval.
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Bank transfers may take 5 to 14 banking days to complete.
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The total refund process may take up to 18 days.